The confidentiality of your information is important to Karisoins. Any information that could be used to identify you will only be used in accordance with these terms and conditions and for the purpose of properly processing your order. We never sell, distribute or transmit your personal information to third parties without your permission, unless we are required to do so by law.
We collect the following types of information:
Name and function
Contact details including email address
Demographics such as postal code
How We Use Information Collected
We collect these types of information to learn more about the needs of our customers and provide them with better service, and in particular for the following reasons:
For the management and analysis of our files.
To improve our products and services.
To send you occasional promotional emails about new products, special offers or other matters that may be of interest to you to the provided email address.
Deliveries are made by Purolator with a tracking number at a cost of $ 9.99 for the province of Ontario and Quebec. For other provinces, delivery is $ 19.99 with Canada Post including a tracking number. Some items are delivered by envelope via Canada Post without a tracking number and free of charge.
We are not responsible for lost or stolen packages if you choose this option which is without tracking number.
Postage time varies between 2-7 business days after you receive the shipping confirmation email!
Please note that deadlines are beyond our control and may vary depending on the time of year without notice.
You will receive a tracking number by email when the order ships. The delivery time following the shipping confirmation email is 3 to 5 working days
If you are unable to receive your package or pick it up at the Purolator collection point and the package is returned to me, you will have to pay a second time for delivery, an additional $ 9.99 .
REFUNDS AND EXCHANGES POLICY
If you receive a broken or unusable item, contact us as soon as possible, indicating your invoice number in your email.
We will be happy to take back the broken item to repair or replace it.
Karisoins assumes the delivery costs for a broken or unusable item, but reserves the right to invoice the customer in the event of improper use.
In case of an error during your order on the website, contact us as soon as possible
For reasons of safety and hygiene, NO refunds OR exchanges are accepted for products in good condition. Thanks for your understanding.
The prices of our products are subject to change without notice.
We reserve the right to modify them at any time.
We are not responsible to you or to any third party for any modification, price change, suspension or interruption of service.
The content of this website is owned or licensed by Karisoins. It includes, among other things, the layout, design and images that are part of it. Any reproduction of these elements in whole or in part that is not in accordance with copyright is prohibited.